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Product 03 · Manufacturing
Custom orders
For every piece beyond engagement rings. Upload a reference image and share your requirements. Within 24 hours you receive a quotation, CAD, renders and an interactive 3D link.
Beyond engagement rings
Beyond engagement rings
Rings, earrings, pendants and necklaces, bracelets, and other pieces. We make them for your store.
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Upload a reference image
Sign in to your dashboard and open Custom orders. Upload 1 to 6 images or PDFs of the piece you want.
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Share your requirements
Choose the category, the metal and karat, the approximate size and the quantity. Add the stone and any special notes.
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Receive the quotation within 24 hours
Our team sends a quotation, CAD, renders and an interactive 3D link. You see each update in your dashboard and by email.
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Accept, and we make it
Accept the quote in your dashboard. We send an invoice, and production starts after we receive the payment. We ship the piece to your store.
Our promise: a quotation, CAD, renders and an interactive 3D link within 24 hours of your request.
Start from a ring you already built. On the Pricing page of your dashboard, open the Style Builder and choose Request a custom change. On an order, choose Customize further. The request then carries the ring image, the SKU and every choice.
Custom orders are for registered retailers. New to At the Atelier? Start 30-day free trial
From the ring builder
Custom ring orders
The consumer buys from the jeweller. The jeweller reviews the design and pays our manufacturing quote. We then source, make and ship to the retailer.
1. Customer and retailer
The end customer designs and buys at the retailer's own price and terms. That sale is between them. The order appears in the retailer dashboard with its frozen specification.
2. Retailer confirmation and payment
The retailer compares our USD supplier cost with their customer sale price. They may decline before payment; confirming and paying accepts the frozen quote and specification. Successful payment triggers the selected stone hold.
3. Platform acceptance
Our team reviews the paid order within about 1 business day. We either accept, purchase the held stone and begin manufacturing, or cancel and refund the retailer in full. A paid custom order cannot be cancelled by the retailer.
4. Manufacture and two deliveries
Standard production and shipment take 12 working days, counted from payment. We ship insured to the retailer with internal tracking. We send the tracking details to the retailer on the next working day after shipment. Delivery to the retailer takes 3–4 business days by FedEx or DHL, depending on the destination country. The retailer performs any final handling and separately ships to the customer; only that outbound retailer shipment is the customer's “Shipped” milestone.
5. Defects
Report a specification mismatch or manufacturing defect within 7 days. Verified issues are corrected or remade at our cost. Post-delivery damage, ordinary wear, off-order resizing and consumer change of mind are excluded.