Refund & Cancellation Policy

What you can cancel, what we refund, and how long an approved refund takes.

Effective date: 14 August 2026 · Last updated: 20 August 2026

Purchase	Cancellation	Refund
Digital Ring Builder	Any time; access continues to period end.	No refund for a current/past paid period; no trial charge.
Prototypes Kit	Until dispatch.	Full before dispatch; after dispatch only verified damage/error replacement.
Custom ring	The retailer may decline before payment; a paid order is final.	Full if our production team rejects or cannot fulfil the paid order; none after acceptance/stone purchase/production.

1. Subscription

The first 30 days are free, with no card collected and no automatic charge. If the retailer later activates a paid subscription, paid fees are non-refundable and not prorated. Cancellation has no fee and stops future charges. Applicable renewal notices and terms are shown when the paid plan is activated. Report a billing error within 30 days; our errors are refunded in full.

2. Prototypes Kit

Cancel before dispatch for a full refund. After dispatch the B2B sample set is final sale. Report damage or an incorrect shipment within 7 days with the order number and photographs; verified affected items are replaced at our cost.

3. Custom rings

Platform review: paying confirms the retailer's frozen quote and specification. We normally accept or reject the paid order within 1 business day.

The retailer may decline before payment but cannot cancel after paying. If we reject or cannot fulfil the paid order, we cancel it and refund the retailer in full. After acceptance a specific stone is committed and made-to-order production begins, so the order cannot be changed, cancelled or refunded. Report specification errors or manufacturing defects within 7 days; verified defects are corrected or remade at our cost. Damage after delivery, ordinary wear, resizing outside the ordered size and consumer change of mind are excluded.

4. Credits and refund timing

Kit order credit is non-transferable, non-refundable, not cash-redeemable and usable only with an active subscription. Approved refunds return to the original method. We initiate within 7 business days; banks commonly take a further 5–10 business days. Currency and bank fees are outside our control.

5. Requests and complaints

Email support@attheatelier.com or call +91-9920595999 with the order/invoice number. We acknowledge within 1 business day and decide within 7 business days. Grievances are acknowledged within 48 hours and closed within 30 days.

Evermore Jewellery Private Limited
CIN U36996MH2020PTC339798 · GSTIN 27AAFCE8968F1Z6 · PAN AAFCE8968F
Office No. 210, 2nd Floor, Shreepal Complex, Suren Road, Andheri East, Mumbai, Maharashtra 400093, India
Email: support@attheatelier.com · Phone: +91-9920595999