Refund & Cancellation Policy

What you can cancel, what we refund, and how long an approved refund takes.

Effective date: 14 August 2026 · Last updated: 23 October 2026

Purchase	Cancellation	Refund
Digital Ring Builder	Any time; access continues to the end of the paid period.	No refund for a current or past paid period. We charge nothing during the free period.
Prototype Kit	Until dispatch.	Full before dispatch; after dispatch only verified damage/error replacement.
Custom ring	The retailer may decline before payment; a paid order is final.	Full if our production team rejects or cannot fulfil the paid order; none after acceptance/stone purchase/production.

1. Subscription

The Digital Ring Builder costs $99 per month. The first 30 days from the approval are free, or longer with a subscription code. Sign-up requires a card authorization before the approval. Our payment partner places a small temporary verification charge and refunds it automatically. We charge nothing before the free period ends, and nothing if we do not approve the application. Paid fees are non-refundable and not prorated. Cancellation has no fee and stops future charges. Report a billing error within 30 days; we refund our errors in full.

2. Prototype Kit

Cancel before dispatch for a full refund. After dispatch the B2B sample set is final sale. Report damage or an incorrect shipment within 7 days with the order number and photographs; verified affected items are replaced at our cost.

3. Custom rings

Platform review: paying confirms the retailer's frozen quote and specification. We normally accept or reject the paid order within 1 business day.

The retailer may decline before payment but cannot cancel after paying. If we reject or cannot fulfil the paid order, we cancel it and refund the retailer in full. After acceptance a specific stone is committed and made-to-order production begins, so the order cannot be changed, cancelled or refunded. Report specification errors or manufacturing defects within 7 days; verified defects are corrected or remade at our cost. Damage after delivery, ordinary wear, resizing outside the ordered size and consumer change of mind are excluded.

4. Credits and refund timing

Kit order credit is non-transferable, non-refundable, not cash-redeemable and usable only with an active subscription. Approved refunds return to the original method. We initiate within 7 business days; banks commonly take a further 5–10 business days. Currency and bank fees are outside our control.

5. Requests and complaints

Email support@attheatelier.com or call +91-9920595999 with the order/invoice number. We acknowledge within 1 business day and decide within 7 business days. Grievances are acknowledged within 48 hours and closed within 30 days.

Evermore Jewellery Private Limited
CIN U36996MH2020PTC339798 · GSTIN 27AAFCE8968F1Z6 · PAN AAFCE8968F
Office No. 210, 2nd Floor, Shreepal Complex, Suren Road, Andheri East, Mumbai, Maharashtra 400093, India
Email: support@attheatelier.com · Phone: +91-9920595999