Shipping & Delivery Policy

This covers Prototype Kits and custom manufactured rings; software access is delivered online.

Effective date: 14 August 2026 · Last updated: 23 October 2026

What	Dispatch	Delivery after dispatch
Digital Ring Builder	Activated within 1 business day	No physical shipment
Prototype Kit	We dispatch in time for the estimated delivery date. We estimate delivery 20 working days (about 4 working weeks) after order confirmation.	3–4 business days by FedEx or DHL, depending on the destination country. This time is inside the estimated delivery date.
Custom ring	Standard production takes 12 working days, counted from payment. We send the tracking details on the next working day after dispatch.	3–4 business days by FedEx or DHL, depending on the destination country

1. Addresses and service delivery

Software credentials arrive by email. Physical goods ship only to the registered business address of an account-holding jeweller, not the public, an unregistered residence or a post-office box. A dispatched shipment cannot be redirected.

2. Kits and custom rings

We estimate delivery 20 working days (about 4 working weeks) after order confirmation. The courier time is inside this estimate. The Kit page and the order show the estimated delivery date. A Kit version that waits for stock shows its stock date on the Kit page and on the order. Standard production of a custom ring takes 12 working days, counted from payment. A separately priced express option may be available for each ring. Rings ship insured for full value. Delivery to the retailer takes 3–4 business days by FedEx or DHL, depending on the destination country. Multi-ring orders may track and ship separately. We send the courier and tracking details by email and in the dashboard on the next working day after dispatch.

3. Charges, tax and duties

Shipping is shown before payment. Destination customs duty, import tax and clearance fees are paid by the recipient. GST is itemised where Indian law requires it.

4. Tracking, delays and failed delivery

If tracking does not update for 5 business days, contact support. Courier, customs, holiday and force-majeure delays may extend delivery. Incorrect-address, unattended or refused shipments may incur re-shipment cost; goods unclaimed for 30 days after return may be treated as abandoned.

5. Transit damage, title and risk

Photograph damaged packaging before opening and report within 7 days with order number and photos. Verified damage is replaced at our cost. Title passes on full payment; risk passes on delivery to the supplied address.

Evermore Jewellery Private Limited
CIN U36996MH2020PTC339798 · GSTIN 27AAFCE8968F1Z6 · PAN AAFCE8968F
Office No. 210, 2nd Floor, Shreepal Complex, Suren Road, Andheri East, Mumbai, Maharashtra 400093, India
Email: support@attheatelier.com · Phone: +91-9920595999